Terms & Conditions
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Damage & Missing Parts
- Payment & Pricing
- Promotions & Competitions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods. Buyers may request for goods to be left safe, with a neighbour or collect point directly with the carrier, and the buyer will need to accept the carriers terms and conditions when requesting this.
Standard Delivery charge is viewable once the item(s) and address have been entered into the cart. You will always be able to see this charge before submitting your order. If you are an UK offshore (including Scottish Highlands) please contact us here before placing an order, as your delivery zone may incur a carriage surcharge. Please include your full delivery address when enquiring into delivery costs. If you place an order prior to contacting us, we will notify you of any additional postage costs prior to processing your order. You will have the option of cancelling your order.
Standard and/ or FREE* Delivery (*if offered) only applies to UK Mainland only, excluding:
- Remote, including Scottish Highlands & Islands (postal codes below)
- Isle of Wight
- Isle of Man
- Scilly Isles
- Channel Islands
- Northern Ireland
- BFPO Postal Codes (Please check for availability)
Scottish Highlands: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
All delivery timescales are subject to product and delivery slot availability. Small accessory parcels may be delivered via Royal Mail. Delivery for small items is 1-3 working days subject to availability. However, delivery may take up to five working days. Working days are Monday – Friday.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes, or shipping agent addresses. If you require the goods sending to a BFPO address please contact us prior to ordering for availability. Subject to availability, surcharges may apply.
DPD (Local) are our main handler within the Mainland UK. You will receive a text and email notification confirming your delivery. Please provide a valid mobile number at checkout to receive text updates.
Additional delivery services may be offered such as Next Working Day. Whilst these services are not guaranteed, 98% of orders placed on our webstore before 12pm (Noon) are delivered Next Working Day (Monday to Friday exc. Bank Holidays).
Delivery will be between the hours of 7am and 6pm; unfortunately we are unable to confirm an accurate time. If goods are sent via DPD Local, providing an accurate mobile number is provided at time of checkout, you will receive regular text notifications including ETA’s.
Failed deliveries due to an incorrect or invalid address provided at time of checkout, or in writing, or returned to us as “refused delivery” or “unresponsive” may be chargeable at the cost of rerouting and/or returning the item back to us and deducted from the refund. The carriers typically attempt delivery 2-3 times, and may leave the consignment at a local collect point (subject to service) for between 1-3 days, before returning to sender if the consignment has not been recovered. In most cases the carriers will charge for failed, refused or unresponsive deliveries. Charge is subject to delivery service used to deliver the consignment. Concerns relating to a delivery address must be provided in writing at the earliest opportunity following an order being placed. We are able to amend an address in most cases prior to the shipment leaving us. Amending an address following a shipment may result in rerouting charges, charged by the carriers. Offshore deliveries rerouting charges may apply if the delivery fails. This includes the cost to ship the consignment back to us. Customers are liable for additional postage and packaging costs. To minimise unnecessary charges, double check the address and postal code you supply at checkout before processing to payment.
We can only send to the address entered on the web order prior to payment. Addresses supplied through PayPal or any other payment method offered at time of order may not be received and processed. If you need to amend an address, please notify us in wiring at the earliest opportunity. If we are able to amend the delivery address before the goods are officially scanned and collected by the carriers (which can be before the goods are marked as “despatched” or “completed” on our systems), additional charges may not apply. If the address needs to be amended while the consignment is in the carriers network, additional charges may apply. See above for details.
We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
International deliveries (non UK)
Deliveries outside of the United Kingdom (UK) may be subject to import duties and taxes. Please check with your local customs and excise for further information. Lead times outside the UK will vary and we will offer an approximate lead time at checkout. These are to be used as a guideline only. Monitor your shipment regularly and contact us if you have any queries or concerns.
FREE UK DELIVERY
If free delivery is applicable this will be stated beside or near to the Buy button on the product page. Free mainland delivery excludes the following zones; Northern Ireland, Scottish Highlands & Islands, Offshore Islands & Channel Islands including the Isle of Wight. Please contact us here providing your full postal address and the items you are interested in, to request an accurate carriage quote.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Privacy & Security
This site is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. This site uses a security system that protects your information from unauthorised use.
However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.
You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.
If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.
Data Collection via Cookies
We may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site’s operation. We will not collect personal data about you using cookies outside of this purpose.
We will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.
We will also use your data to tell you about changes to the site, new information, or products and services offered by us that we think you will find valuable. You can choose not to receive this information by sending a message here with content ‘No Slumit Co. information’.
We do not share, sell, trade or rent your personal data outside of the The Slumit Company. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You can choose not to receive this information by sending a message here with content ‘No 3rd Party Information’.
Data Usage Links to External Websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Returns & Replacements
If you need to return a product purchased from us then you have 14 days to do so from receipt of goods. The returned goods must be in a fully resalable condition, unused and in original sealed packaging, and any goods or accessories that accompany the returned product must also come back to us. Please contact us by email to request a Returns Reference Number (RRN) and returns address. Goods can not be exchanged or refunded with out an RRN.
The goods should be returned unused with their original box, packing and accessories. Customers are liable for additional return costs.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you), or deduct up to 25% of the original selling price from the refund amount. We will refund the price of the item to the purchaser or exchange the product once it is received by us and the product has been examined.
If the return is due to faulty parts then we will offer a full refund including the cost of return (or collection), or a repair or replacement, provided we are notified of the fault, in writing, within 48 hours of delivery. Goods should be checked prior to your excursion. Ensure all components are present and in satisfactory condition prior to your intended trip. Suspected faults reported after 48 hours or after use, will be repaired or replaced in accordance with our Warranty Terms and Conditions. Photos may be requested. Larger items will be collected from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer.
Goods returned to sender due to an incorrect or invalid address provided at time of checkout, or in writing, or returned to us as “refused delivery” or “unresponsive” may be chargeable at the cost of rerouting and/or returning the item back to us and deducted from the refund. The carriers typically attempt delivery 2-3 times, and may leave the consignment at a local collect point (subject to service) for between 3-5 days, before returning to sender if the consignment has not been recovered. In most cases the carriers will charge for failed, refused or unresponsive deliveries. Charge is subject to delivery service used to deliver the consignment. Concerns relating to a delivery address must be provided in writing at the earliest opportunity following an order being placed. We are able to amend an address in most cases prior to the shipment leaving us. Amending an address following a shipment may result in rerouting charges, charged by the carriers. Offshore deliveries rerouting charges may apply if the delivery fails. This includes the cost to ship the consignment back to us. Customers are liable for additional postage and packaging costs.
Damaged, missing or incorrect goods received
For Warranty Terms and Conditions, and Spares please see here
Damage, missing or incorrect goods must be reported within 48 hours of receipt. If you suspect damage (damaged packaging), missing parts or incorrect goods received, we recommend that you sign for your goods as damaged in the event you need to make a claim. A report of damaged, missing goods must be made in writing here within 48 hours. Photos may be requested. In the event you receive incorrect goods or parts, we must be notified in writing within 48 hours. Incorrect items or parts received must be returned in fully resalable condition in original sealed packaging. We will often arrange for larger items to be collected. Collection is always made from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer.
Contents should be checked prior to a planned excursion. Anything noted untoward should be made in writing within 14 days of receipt, and we recommend a minimum of 5 working days to check equipment before a planned excursion. Images may be requested. Equipment should not be used without checking before a planned excursion. Damage or missing parts reported during or following use may not be covered under the terms of the warranty cover. Please see here for Warranty Terms and Conditions.
This returns policy does not affect your statutory rights.
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on our website, or by email.
We endeavour to process all orders taken before 12pm the same day for delivery next day* – subject to availability, size and weight. *depending on item. Despite our best efforts orders may still be processed within our normal handling period of 1-3 days, especially within peak season and during high demand.
Payment & Pricing
We accept payment by most Credit and Debit cards including Visa, MasterCard, Switch, Maestro and Delta. We use WorldPay as our payment handler. We also accept PayPal payments. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched.
Promotions & Competitions
Discount Coupon Codes:
1. Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
2. Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Coupon codes are not redeemable against ‘on sale’, ‘reduced’, ‘discounted’ or ‘pre-order’ items.
For active Competitions and applicable Terms and Conditions please click here
You will be able to access any existing or previous orders via the members login at the top of the website.
Updating Account Information
You will be able to edit your account information via the members login at the top of the website. If you have placed an order and require the goods to be sent to an alternative address, please contact us by email at the earliest conveneince, confirming your full name, order details and the new address that you require the goods to be sent to. Providing your order has not left our premises, the delivery address can be amended.
Changes to This Agreement
We reserve the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.