Slumit® Warranty & Returns Policy
All Slumit® tents are designed and manufactured to exacting standards and are guaranteed for one year from date of purchase. The FlashFrame mechanism is covered under our two year warranty subject to the conditions setout below. These conditions also apply to other Slumit® products covered by our standard one year manufacturers guarantee.
We guarantee that should the mechanism fail during normal usage as a result of a component, material or manufacturing fault, excluding fair wear and tear*, then the mechanism will be repaired or replaced (with the same or a similar model from the current range) at our expense and discretion.
The tent guarantee includes (but is not exclusive to) the Flashframe™ mechanism.
If you think your product is faulty you should first contact us outling the problem in full at:
We will endeavor to assess the fault and remedy as above, as quickly as possible.
This guarantee is only valid when used for recreational purposes and excludes the following:
- * Fair wear and tear including all poles, material stitching and fabric colour fading (due to UV degradation)
- Accidental damage, excessive force or use in inappropriate conditions (which exceed the tents capabilities) to include storm damage**
- Flaws in the fabric, if caused by excessive wear
- Leaking through fabric if it is suffering from UV degradation (Often leaking fabric is in fact condensation on the inside of the fabric)
- Leaking through seams if there has been excessive abrasion of the seams or the seam sealant tape
- Broken zips and zipper pullers if caused by forcing, jamming or improper use
- Seams coming apart if caused by over tensioning / stretching
- Broken buckles if they have been subjected to undue force or abrasion
- Broken carry / roller bag if they are over loaded, used for carrying other items or used as a toy
- All Pole breakages - these are treated as fair wear & tear
- Collateral damage from a pole breakage
- Condensation, usually caused by lack of ventilation
- Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE).
**We would strongly recommend that you purchase comprehensive Tent / Camping Equipment Insurance. Some insurance companies will include storm damage, fire and theft within their cover which are not covered under our warranty.
Repairs to damage caused by the above, will be carried out where possible at a reasonable charge. Please ensure that all products are clean and dry prior to being returned. Tent fabrics should be cleaned with a sponge and warm water only - do not use chemicals.
Please do not return the product to us, without following the above procedure, as this may result in unnecessary delays and the product being returned, without inspection.
No consequential loss or damage may be claimed under this guarantee.
This guarantee in no way affects your statutory rights (please refer to our full Terms & Conditions for further information)
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