Welcome to Slumit!

From Our Blog

Customer Service

Shipping & Delivery

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Standard delivery is charged at £6.50 but excludes the areas detailed below. You will always be able to see this charge before submitting your order. If you are an UK offshore (including Scottish Highlands) please contact us here before placing an order, as your delivery zone may incur a carriage surcharge. Please include your full delivery address when enquiring into delivery costs. If you place an order prior to contacting us, we will notify you of any additional postage costs prior to processing your order. You will have the option of cancelling your order.

Standard Delivery:
Standard and/ or FREE* Delivery (*if offered) only applies to UK Mainland only, excluding: 

• Scottish Highlands & Islands (postal codes below)
• Isle of Wight
• Isle of Man
• Scilly Isles
• Channel Islands
• Northern Ireland
• BFPO Postal Codes (Please check for availability)

Scottish Highlands: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

All delivery timescales are subject to product and delivery slot availability. Small accessory parcels may be delivered via Royal Mail. Delivery for small items is 1-3 working days subject to availability. However, delivery may take up to five working days. Working days are Monday - Friday.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes, or shipping agent addresses. If you require the goods sending to a BFPO address please contact us prior to ordering for availability. Subject to availability, surcharges may apply.

Interlink Express are our main handler within the Mainland UK. You will receive a text and email notification confirming your delivery. Please provide a mobile number at checkout to receive text updates.

Delivery will be between the hours of 7am and 6pm; unfortunately we are unable to confirm an accurate time. If goods are sent via Interlink Express, proving an accurate mobile number is provided at time of checkout, you will receive regular text notifications including ETA's.

Items delivered to the address provided at time of checkout, or in writing, but returned to us as "refused delivery" may be chargeable at the cost of returning the item back to us and deducted from the refund. Charge is subject to delivery service used to deliver the consignment. Customers are liable for additonal postage and packaging costs.

We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

FREE UK DELIVERY

If free delivery is applicable this will be stated beside or near to the Buy button on the product page. Free mainland delivery excludes the following zones; Northern Ireland, Scottish Highlands & Islands, Offshore Islands & Channel Islands including the Isle of Wight. Please contact us here providing your full postal address and the items you are interested in, to request an accurate carriage quote.

Postage

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Privacy & Security

We are committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

This site is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. This site uses a security system that protects your information from unauthorised use.

However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.

Please note that we do provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information. 

Data Collection 

This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.

You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy. 

Data Collection via Cookies 

We may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site's operation. We will not collect personal data about you using cookies outside of this purpose.

If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly. 

Data Usage 

We will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.

We will also use your data to tell you about changes to the site, new information, or products and services offered by us that we think you will find valuable. You can choose not to receive this information by sending a message here with content 'No Slumit Co. information'.

We do not share, sell, trade or rent your personal data outside of the The Slumit Company. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You can choose not to receive this information by sending a message here with content 'No 3rd Party Information'. 

Data Usage Links to External Websites 

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Returns & Replacements

If you need to return a product purchased from us then you have 14 days to do so from receipt of goods. The returned goods must be in a fully resalable condition, unused and in original sealed packaging, and any goods or accessories that accompany the returned product must also come back to us. Please contact us by email to request a Returns Reference Number (RRN) and returns address. Goods can not be exchanged or refunded with out an RRN.

The goods should be returned unused with their original box, packing and accessories. Customers are liable for additional return costs.

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you), or deduct up to 25% of the original selling price from the refund amount. We will refund the price of the item to the purchaser or exchange the product once it is received by us and the product has been examined.

Items delivered to the address provided at time of checkout, or in writing, but returned to us as "refused delivery" may be chargeable at the cost of returning the item back to us and deducted from the refund. Or additional costs incurred to reorganise a delivery. Charge is subject to delivery service used to deliver the consignment. Customers are liable for additonal postage and packaging costs.

If the return is due to faulty parts then we will offer a full refund including the cost of return (or collection), or a repair or replacement, provided we are notified of the fault, in writing, within 48 hours of delivery. Goods should be checked prior to your excursion. Ensure all components are present and in satisfactory condition prior to your intended trip. Suspected faults reported after 48 hours or after use, will be repaired or replaced in accordance with our Warranty Terms and Conditions. Photos may be requested. Larger items will be collected from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer.

Damaged, missing or incorrect goods received

For Warranty Terms and Conditions, and Spares please see here

Damage, missing or incorrect goods must be reported within 48 hours of receipt. Ensure the goods are thoroughly inspected before accepting and signing for your consignment. We recommend that you sign for your goods as damaged in the event you need to make a claim. A report of damaged, missing goods must be made in writing here within 48 hours. Photos may be requested. In the event you receive incorrect goods or parts, we must be notified in writing within 48 hours. Incorrect items or parts received must be returned in fully resalable condition in original sealed packaging. We will often arrange for larger items to be collected. Collection is always made from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer.

This returns policy does not affect your statutory rights.

Ordering

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on our website, or by email.

We endeavour to process all orders taken before 12pm the same day for delivery next day* - subject to availability, size and weight. *depending on item. Despite our best efforts orders may still be processed within our normal handling period of 1-3 days, especially within peak season and during high demand.

Payment, Pricing & Promotions

We accept payment by most Credit and Debit cards including Visa, MasterCard, Switch, Maestro and Delta. We use WorldPay as our payment handler. We also accept PayPal payments. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched.

Discount Coupon Codes
1. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
2. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Coupon codes are not redeemable against 'on sale', 'reduced', 'discounted' or 'pre-order' items.

Viewing Orders

You will be able to access any existing or previous orders via the members login at the top of the website.

Updating Account Information

You will be able to edit your account information via the members login at the top of the website. If you have placed an order and require the goods to be sent to an alternative address, please contact us by email at the earliest conveneince, confirming your full name, order details and the new address that you require the goods to be sent to. Providing your order has not left our premises, the delivery address can be amended.


Changes to This Agreement 

We reserve the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.